All India Service Center Case Study

Name of The Business: All India Service Center

Business: Home Appliance Repair

Service Provided: Web design, SEO & Google Ads

Project Start: May, 2022

Our client is a home appliance repair business based in Kolkata, West Bengal, India. They offer repair services for a wide range of household appliances such as refrigerators, washing machines, microwave ovens, and geyser/ water heaters. 

The client was seeking to increase the visibility of their business online and generate more leads through their website.

Previously the owner/founder was attached with 3rd party apps like Urban Company and Home Triangle for businesses. However, due to organizational changes in those app-based services, they left.

Initial Challenges:

They previously ran Google Ads call-only advertising on their own but due to lack of proper knowledge, they couldn’t generate many leads. And sometimes their Google Ads account was cancelled. Below are some of their faults,

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My Strategies:

To achieve the campaign objectives, we implemented the following strategy:

Understanding Business:

I tried to understand their business operations, their target audiences, questions/queries they ask & other related information. This helped a lot to design their website & structure their Google ads.

Website Design:

The website is like a 24/7 online shop. To run a successful Google ads campaign you need to have your own website. I created a business website that can convert well for this type of business. 

Created mobile responsive & fast loading different landing pages for different appliances and their brands. 

For Google ads, relevance is the key to success.

Conversion Tracking:

After the website was designed, conversion tracking was the next goal. Without measuring conversions you or Google Ads can’t optimize your campaign for better performance.

I used Google Tag Manager to fire some event tags to Google Analytics 4 for some specific action/interaction on the website like clicking on phone numbers, email, and WhatsApp buttons or submitting the forms.

Later I imported those events as conversions on Google ads after linking the GA4 and Google ads accounts.

Keyword Research: 

We conducted extensive keyword research to identify the most relevant and high-volume keywords for the home appliance repair business. These keywords were then used to create different ad groups and campaigns.

There were branded as well as non-branded keywords. 

Example: “Fridge repair in Kolkata”, “Samsung fridge repair in Kolkata” etc.

Ad Copy & Landing Pages: 

For responsive Google search ads, we developed compelling ad copies that highlighted the key features and benefits of the home appliance repair services offered by the client. 

Utilized extensions like call, call out, site link, image, promotion, and structured snippets as much as possible with the right content to get better CTR (click-through rate ).

The same goes for the landing pages we created earlier. The target keywords, ad groups and ad copies and the landing page must have relevancy to get better ROI ( Return on Investment ) from Google ads.

We targeted the ads to users in Kolkata & some areas of Howrah district of west bengal as the client’s business is based in the city and they wanted to focus on local customers.

We added all the PIN codes of the city in bulk instead of selecting the whole area at once. It helped me to track the regions with better conversions to fine tune the campaign further.

Scheduling was also done according to the business hours.

Bidding Strategy:

Google has different bidding strategies, some are manual and some are automatic. While it may be alluring to use the automatic bidding strategies if you do it on your own, you may end up getting NO RESULT and Google eating up all your money.

Don’t listen to Google Ads all the time to improve your campaigns. All they need is your money.

It is always safe to start with manual bidding with enhanced CPC or maximize clicks with a  max CPC cap if you are just getting started on a new account. 

It gives you some freedom to adjust bids at keyword level.

After at least 30 conversions it is better to shift to either Target CPA or Target Conversion Value bidding.

Regular Fake Click Monitoring:

Fake clicks are a nightmare for any Google ads advertiser. Although Google is smart enough to detect invalid clicks and refund you for those clicks, it is not a hundred per cent accurate. 

There are many paid tools available in the market but they are too high priced to afford by small business owners.

I used different techniques to find out the IPs of fraud clicks and block them regularly.

Till now, I blocked 200+ different IP addresses and never got clicks from those again.